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0333 242 0832If you know that your systems and processes could be improved but need some support with defining your challenges and creating a plan, our Discovery & Development Roadmap will be the ideal starting point.
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It’s tempting to dive straight into the features and functionality of your requirements. A common point of failure for software is under-planning. And that can range from wasted investment to catastrophic business loss. Without a discovery phase, over 50% of IT projects deliver less value for the end user than planned initially.
Our discovery projects have been devised to take you from understanding your true current situation to a defined plan in as short a time as possible. Your only commitment is to the initial discovery project, allowing you to fully understand your options before proceeding to anything that has a more significant operational or financial impact.
Clearing away the sticking points in a business often means looking at relationships, historical issues, change and acceptance. You can’t build robust and effective software on rocky foundations.
The key to solving system confusion is by exploring how your operations impact your technology. Our discovery sessions start with a round table talk. We invite up to 5 people from your organisation and ask that you try and represent as many operational areas as necessary. We listen to your motivations for software and map out your current processes along with all the incumbent software. We may ask about hardware and networking infrastructure but only to give us a better overview.
Our sessions are very much tailored to you so if you feel the piece of work is discreet and doesn’t impact other departments, we can narrow our discovery.
Process mapping of your current flow and operations
Customer journey
Team Journey
Legacy and proprietary software
Targets and goals for your software
Typically, a first workshop will last 4 hours. This is usually a face-to-face event but if this isn’t possible, we can run 2 x 2 hour online sessions
From this we will draw together a first draft plan of the main challenges, run analysis of incumbent software, targets and goals for the software journey.
Our next session will focus on a road map which will become the foundation for future work and will help you to visualise the transition from current conditions to future goals.
From the road map, we will create a DevOps board (a way to dynamically record all required tasks)
The DevOps board will help us to prioritise tasks and show timescales. It also a key part of remaining Agile and only building what is essential.
We will create feedback documents that will detail your software capabilities, potential integrations, any requirements for bespoke builds, opportunity to improve operations through work flows and analysis of processes.
As a recent example, a client requested the build of campaign management software because the delivery of their service was haphazard and often felt like they didn’t have a 360 view of activities. That was certainly an issue, however as we explored the operations with the team, it came to light that those roles and responsibilities hadn’t been clearly defined and there was a lot of apathy amongst the campaign staff. Nobody was aware of what others were doing and they lacked cohesion. We worked with the team in a focus group to identify what their individual roles were and the touch points they had with the software. It revealed a lot of emotive issues, from performance expectations to being able to handle customer complaints. As a result of this process, we were able to open discussions, define tasks, improve performance, streamline some of the tasks and add automation at various points to alleviate administrative burden. However, the tangible outcome was team happiness and ownership.
We like the bespoke nature of their approach which means they work to understand our business so they build a system that is going to suit our needs. They also supported us with what we needed for our grant application which was above and beyond what they had to do. We also like that whilst they listen to what we want and build what we require, they do also challenge us to think about the current way we do things so that if the processes can be improved, they will be.
Sarah Kench, Managing Director – Twinfix
Working through the process with them, it challenged me to think deeply about what we want, what the system could ultimately look like and how it would meet our needs.
Wayne Musker, Managing Director – Financial Fortress
They apply a very methodical approach to understanding the task at hand. They ask the right questions. Are open, honest, decisive and go above and beyond their duties, which really struck a chord with me.
Paul Wilson, Co-founder – Qbunk