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0333 242 0832Is it time to give shape to your software plans and define what those goals might be?
If you feel now is the right time to give serious consideration and objectivity to digital and innovation ideas, our Explore Session could be your best starting point.
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Our Explore Session has been devised to take you from understanding your true current situation (even is this is idea stage) to a defined plan in as short a time as possible.
Your session will allow you to fully understand your options before proceeding to anything that has a more significant operational or financial impact.
We know it’s tempting to dive straight into the features and functionality of your requirements. After all, that’s the exciting bit but a common point of failure for software, regardless of its purpose, is under-planning and not understanding. And that can range from wasted investment to catastrophic business loss. Without working through this phase, over 50% of projects deliver less value for the end user than planned initially.
We want you to achieve three things during the process:
Ownership | Clarity | Value
It’s OK to have multiple plans, conflicting ideas and direction confusion. Trends and new methodologies very quickly influence behaviour leaving you with decision fatigue.
So once you’ve booked your Explore Session, we will have a 1 hour consultation call. This will be a fact finding call and a chance for us to get to know your business and organisational structure, along with any existing systems and your goals for the year. It will help us to set the agenda for the next session so that it is tailored for your needs.
Then, before the 2 hour workshop, we will send you a link to a series of questions which we ask you to put aside 15 – 20 minutes to complete.
Finally, we will collate everything we’ve explored with you and present it in a report along with our feedback, challenges, some quick wins and suggested next steps.
And if you’re still not convinced that this is going to bring clarity, add value and give you ownership, then let’s have a call first. If you’ve come this far, you’re on the right path.
Data isn't understood or used correctly
Customer experience is a priority, but our systems don't support us
Our team's journey isn't efficient or inspiring
We have no in-house experience of digital transformation, and the risk feels too big
The systems aren't aligned with our goals
Innovation is important to us but we don't know how to start
Need v’s want
Putting the user at the centre
Data and its real value
Foundations and closing the technology gap
Future projects and roadmap
Making the right decisions
As a recent example, a client requested the build of campaign management software because the delivery of their service was haphazard and often felt like they didn’t have a 360 view of activities. That was certainly an issue, however as we explored the operations with the team, it came to light that those roles and responsibilities hadn’t been clearly defined and there was a lot of apathy amongst the campaign staff. Nobody was aware of what others were doing and they lacked cohesion. We worked with the team in a focus group to identify what their individual roles were and the touch points they had with the software. It revealed a lot of emotive issues, from performance expectations to being able to handle customer complaints. As a result of this process, we were able to open discussions, define tasks, improve performance, streamline some of the tasks and add automation at various points to alleviate administrative burden. However, the tangible outcome was team happiness and ownership.
We like the bespoke nature of their approach which means they work to understand our business so they build a system that is going to suit our needs. They also supported us with what we needed for our grant application which was above and beyond what they had to do. We also like that whilst they listen to what we want and build what we require, they do also challenge us to think about the current way we do things so that if the processes can be improved, they will be.
Sarah Kench, Managing Director – Twinfix
Working through the process with them, it challenged me to think deeply about what we want, what the system could ultimately look like and how it would meet our needs.
Wayne Musker, Managing Director – Financial Fortress
They apply a very methodical approach to understanding the task at hand. They ask the right questions. Are open, honest, decisive and go above and beyond their duties, which really struck a chord with me.
Paul Wilson, Co-founder – Qbunk