We like the bespoke nature of [their] approach which means they work to understand our business so they build a system that is going to meet our needs, they also supported us with what we needed for our grant application which was above and beyond what they had to do. We also like that whilst they listen to what we want and build what we require, they do also challenge us to think about the current way we do things so that if the processes can be improved, they will be.