Why might you need
to think about efficiency?
Latterly, businesses have found themselves heading towards an overload of administration. A process that worked 2 years ago, may not be as effective today and when a business has made change and improvements elsewhere, it can have a negative impact on time and output.
Urban can create a flow of automation throughout your organisation which will aim to drive costs down, shorten time to market, service more customers and engage staff through grass-root understanding of their workflows.
Self-serving is a growing approach where client portals, SharePoint and Teams become foundational to a business operations to reduce staff time and enhance customer service. We ensure that both proprietary and third-party systems are being used to maximise efficacy, usability and each system remains fit for purpose.
5 areas to make quick impactful improvements:
- Reduce daily meetings to 10 minutes
- Identify where the bottleneck is worst
- Use AI to reduce administration
- Introduce Teams channels to improve internal communication
- Automate just one workflow to improve customer service